Intervention Agents
Manage therapeutic and clinical interventions for CGM monitoring
User repeatedly attempts to ask questions instead of taking the assessment.
Escalate To: Escalate to End Session
Guidance: Remind the user that repeatedly attempting to ask questions during this assessment may trigger the end of the session.
AI Monitoring Active
AI watches conversation & auto-escalates if distress detected
This Intervention is deployed if a user displays confusion on the assignment or does not seem to engage in the QA.
Guidance: Ask the user if they need to review the instructions again or to practice a response to gain confidence in the assessment activity. If yes, engage.
AI Monitoring Active
AI watches conversation & auto-escalates if distress detected
To onboard a user.
Escalate To: Notify RA - Sarah Chen
Guidance: Your reading from your Dexcom 7 device is coming in loud and clear! That's it for today. Have a nice one and I look forward to talking to you again soon!
AI Monitoring Active
AI watches conversation & auto-escalates if distress detected
To onboard a user.
Escalate To: Notify RA - Sarah Chen
Guidance: We did not receive any data from the device. I will have someone reach out to you from our device support team very soon. Thank you for your time. Have a nice rest of your day.
AI Monitoring Active
AI watches conversation & auto-escalates if distress detected
Person does not have time or does not want to chat.
Escalate To: acknowledge_and_redirect
Guidance: The user has responded 'Not Now' to your question. Acknowledge their response respectfully and end the session cordially
AI Monitoring Active
AI watches conversation & auto-escalates if distress detected
If the user is suicidal, highly distressed or self-deprecating, urgently refer the user to someone to help.
Escalate To: Activate Emergency Protocol - 911
Guidance: I hear you. I am notifying the appropriate clinician to your response to respond to you.
AI Monitoring Active
AI watches conversation & auto-escalates if distress detected
This intervention is from a daily checkin where self-report patient outcomes lean toward distress.
Escalate To: Notify RA - Sarah Chen
Guidance: Tell the user that you will alert the research team about your self-report that is stressful.
AI Monitoring Active
AI watches conversation & auto-escalates if distress detected
This intervention occurs if and when a device stops sending data. An in-app test will be conducted after checking wearing, battery or placement.
Escalate To: Initiate Device Reorder
Guidance: If a local test with the trial subject fails, send notification to device manager for replacement.
AI Monitoring Active
AI watches conversation & auto-escalates if distress detected
This intervention is triggered when a test subject's sensor data exceeds it's range.
Escalate To: Notify RA - Marcus Thompson
Guidance: A test subject is exceeding their blood sugar threshold and may be jeopardized. Listen to the test subject during questioning and escalate if you detect distress.
AI Monitoring Active
AI watches conversation & auto-escalates if distress detected
This intervention is triggered when a test subject's sensor data exceeds it's range.
Escalate To: Notify RA - Marcus Thompson
Guidance: A test subject is exceeding their blood sugar threshold and may be jeopardized. Listen to the test subject during questioning and escalate if you detect distress.
AI Monitoring Active
AI watches conversation & auto-escalates if distress detected